video 20 :- BUSINESS ADMINISTRATION class 12 cbse Sample Question Paper 2025-26 question 03 part 3

Video 20

i. Communication in an organization should ideally flow ...

Options: (a) From top to bottom 

(b) From bottom to top 

(c) Both ways 

(d) Horizontally




Explanations:

  • Top to bottom: Only downward communication, not ideal alone.

  • Bottom to top: Upward communication, but incomplete.

  • Both ways: Correct. Effective communication flows upward and downward for feedback and instructions.

  • Horizontally: Peer‑to‑peer, but not complete.






Right Answer: (c) Both ways




ii. Dimensions of business environment (Sapna using accounting software)

Options: a. Technological and social 

b. Technological and political 

c. Political and economic

d. Social and legal




Explanations:

  • Technological and social: Correct. Use of accounting software shows technology; Sapna joining workforce reflects social change.

  • Technological and political: Incorrect, no political factor here.

  • Political and economic: Incorrect, unrelated.

  • Social and legal: Incorrect, no legal aspect mentioned



Right Answer: a. Technological and social




iii. Correct sequence of motivation process

Options: 

 (a) Tension, drives, search behaviour, unsatisfied need, satisfying behaviour, reduction of tension

 (b) Unsatisfied need, tension, drives, search behaviour, satisfied behaviour, reduction of tension 

(c) Drives, search behaviour, unsatisfied need, tension, satisfying behaviour, reduction of tension

 (d) Search behaviour, reduction of tension, unsatisfied need, tension, drives, satisfied behaviour



Explanations:

  • Option (a): Wrong order.

  • Option (b): Correct. Motivation starts with unsatisfied need → tension → drives → search behaviour → satisfaction → reduction of tension.

  • Option (c): Incorrect sequence.

  • Option (d): Incorrect sequence.


Right Answer: (b) Unsatisfied need, tension, drives, search behaviour, satisfied behaviour, reduction of tension



iv. Purpose of Time Study

Options: (a) To estimate profits

 (b) To estimate losses 

(c) To estimate a fair day’s work 

(d) To estimate cost



Explanations:

  • Profits: Not the purpose.

  • Losses: Incorrect.

  • Fair day’s work: Correct. Time study determines standard time for tasks to set fair workload.

  • Cost: Not the main purpose.


Right Answer: (c) To estimate a fair day’s work

v. Process of influencing behaviour voluntarily towards goals

Options: (a) Supervision 

(b) Communication 

(c) Leadership

 (d) Motivation



Explanations:

  • Supervision: Monitoring, not influencing voluntarily.

  • Communication: Sharing information, not influencing.

  • Leadership: Correct. Leadership inspires and influences people to achieve goals willingly.

  • Motivation: Related, but leadership is broader.


Right Answer: (c) Leadership


vi. Father of Scientific Management







Answer: The Father of Scientific Management is Frederick Winslow Taylor, who introduced principles of efficiency and systematic work methods.



vii. Assertion–Reason on Motivation

Assertion (A): Motivation means inspiring subordinates with zeal to accomplish objectives.

Reason (R): People are motivated only with financial incentives.

Explanations:

  • Assertion is true: Motivation inspires employees.

  • Reason is false: Motivation can be financial and non‑financial (recognition, growth, etc.).



Right Answer: (c) A is true but R is false


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