video 23 : BUSINESS ADMINISTRATION class 12 cbse Sample Question Paper 2025-26 question 05


i. “Management is an art of getting things done through efforts of other people”. This statement highlights which concept of management –

Options: (a) Management is a process 

(b) Management is an activity

 (c) Management is a group

 (d) Management is an academic discipline






Explanations:

  • Management is a process: Refers to steps like planning, organizing, etc., but not highlighted here.

  • Management is an activity: Correct. The statement shows management as an activity of achieving goals through others’ efforts.

  • Management is a group: Refers to people managing, not the concept here.

  • Management is an academic discipline: Refers to study of management, not practical activity.

Right Answer: (b) Management is an activity

ii. CRM stands for:

Options: a) Customer Relations Management 

b) Customer Relationship Management 

c) Both a & b 

d) None of the above







Explanations:

  • Customer Relations Management: Incorrect wording.

  • Customer Relationship Management: Correct. CRM is about managing relationships with customers using technology and strategies.

  • Both a & b: Wrong, only option b is correct.

  • None of the above: Incorrect.

Right Answer: (b) Customer Relationship Management

iii. According to the concept of moral intensity, a worker is most likely to behave ethically and legally when______.

Options: (a) A manager observes his or her behaviour closely

 (b) The worker has intense morals

 (c) The consequences of the act are minor 

(d) The consequences of the act are substantial







Explanations:

  • Manager observes closely: Monitoring helps, but not moral intensity.

  • Worker has intense morals: Refers to personal values, not the concept.

  • Consequences are minor: Less likely to influence ethical behaviour.

  • Consequences are substantial: Correct. Moral intensity means seriousness of consequences; greater impact leads to ethical behaviour.

Right Answer: (d) The consequences of the act are substantial

iv. The process of converting the message into communication symbols is known ………………..

Options: (a) Recording

 (b) Encoding 

(c) Decoding 

(d) Feedback






Explanations:

  • Recording: Writing down, not converting into symbols.

  • Encoding: Correct. Encoding means turning ideas into words, symbols, or gestures.

  • Decoding: Receiver interprets the message, not sender.

  • Feedback: Response to communication, not conversion.

Right Answer: (b) Encoding

vi. E-business that involves a business activity proposed by consumer towards a business is known as:

Options: a) Business to Business (B2B) 

b) Consumer to Business (C2B)

 c) Business to Consumer (B2C) 

d) Consumer to Consumer (C2C)









Explanations:

  • B2B: Business transactions between companies.

  • C2B: Correct. Consumer proposes business activity to a company (e.g., freelancer offering services to a firm).

  • B2C: Business sells directly to consumers.

  • C2C: Consumers trade with each other (like OLX).

Right Answer: (b) Consumer to Business (C2B)

vii. E-business helps in saving ………………..and……………….

Answer: E-business helps in saving time and cost.

  • Transactions are faster online.

  • Reduced paperwork, travel, and physical infrastructure costs.


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