video 28 : BUSINESS ADMINISTRATION class 12 cbse Sample Question Paper 2025-26 question 20-24

Here’s a clear, exam‑ready solution for Q.20–Q.24, each in 50–80 words:

Answer any 3 out of the given 5 questions in 50– 80 words each (4 x 3 = 12 marks) Q. 20 What do you understand with CSR? What are the Potential business benefits of CSR? Explain with proper example Q. 21 4 Rajeev Ltd. is a construction company in which all the employees learn various ways of dealing with diverse situations from their seniors. Company provides financial as well as non-financial incentives. This helps the employees to grow and develop their abilities. The organisation behaves as a responsible constituent of society and always creates good quality products. It has a positive image in the market. The training modules are excellent and the employees always try to find unique ways of providing solutions in the context of rapidly changing business environment. This has helped the organisation to adjust smoothly. Identify and state three points of importance of management being highlighted here. Q. 22 4 Read the following text and answer the following questions on the basis of the same: Mr. Sunil Diali is a safety officer in a reputed PSU sector ECL. He supervises 4 Pg. 7 the workers towards the predetermined goals of the organisation and directs how to eradicate unsafe practices of inundation, fire breakouts, existence of inflammable gases etc. On one such instances there was huge fire breakout in the underground mines and the workers morale was down and demotivated because of several risk hazards. Mr. Diali observed the whole situation and consulted with all his workers and constantly monitored, guided and inspired them to integrate their efforts and accept the situation as a challenge and take adequate safety measures for fire extinguish and subsidizing its effects. Thereby, production turnover was outstanding and out performed other subsidiaries. Mr. Diali was recognized with Bravery Award from CIL. A. Mr. Diali worked towards predetermined goals of the organization .Which important function of directing is addressed here? A. Means of motivation B. Initiates action C. Facilitate change D. Brings stability B. Mr. Diali consulted with all his workers, he listened to their opinions. Which form of leadership is identified here? A. Laissez-faire B. Autocratic C. Democratic D. Free-rein C. Braveryawardis form of non-financial incentive. A. Status B. Job security C. Career Advancement D. Employee recognition D. Under Maslow’s hierarchy need theory which need of Mr. Diali has been met through respect and recognition among other employees? A. Self – Actualization need B. Safety and security needs C. Esteem needs D. Physiological needs. Q. 23 Miss Jyoti was working with ‘ABC” as Supervisor. She was known for her sincerity and punctuality. Identify at what level of management was she working? What functions do you think he was performing at that level? State any three. Q. 24 4 ZOMATO has started a new business to increase their turnover name BLINKIT with the help of MOBILE APPLICATIONS. With this they can reach their customers of different location and increase their business. Which type of business they initiated? What are the difficulties of that business? 

Q.20 CSR and its benefits

Answer: Corporate Social Responsibility (CSR) means businesses act ethically and contribute to society’s welfare. Benefits include improved brand image, customer loyalty, employee satisfaction, and long‑term sustainability. For example, a company funding education programs gains goodwill, attracts talent, and builds trust with stakeholders, while also fulfilling social obligations.

Q.21 Importance of Management in Rajeev Ltd.

Answer: The case highlights three points of importance of management:

  1. Development of employees through training and incentives.

  2. Social responsibility by producing quality products and behaving responsibly.

  3. Adaptability to change by finding unique solutions in a dynamic environment. These ensure growth, stability, and positive market image.

Q.22 Case of Mr. Sunil Diali

Answer: A. Function of directing: Initiates action (B). B. Leadership style: Democratic (C). C. Non‑financial incentive: Employee recognition (D). D. Maslow’s need met: Esteem needs (C). Mr. Diali motivated workers, ensured safety, and gained recognition, showing effective leadership and management.

Q.23 Miss Jyoti’s Management Level

Answer: Miss Jyoti worked at the supervisory level of management. At this level, she performed functions like:

  1. Maintaining discipline and punctuality among workers.

  2. Ensuring quality and timely output.

  3. Guiding and monitoring employees in daily tasks. Supervisors act as a link between workers and higher management.

Q.24 Zomato’s New Business

Answer: Zomato initiated an e‑business model through Blinkit using mobile applications. Difficulties include lack of personal touch, cyber security risks, delivery delays, and dependence on technology. Despite challenges, e‑business helps expand reach, reduce costs, and serve customers across diverse locations efficiently.

Would you like me to also prepare a comparison chart (e.g., CSR benefits vs. difficulties of e‑business) so you can revise both topics side by side more easily?

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